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Support

We're a small team and we read every message.

Need help, found a bug, or spotted a word that should (or shouldn't) count? Email hello@spellblocks.app. We aim to reply within a couple of days.

Playing

How do I play?

Tap a piece in the tray, then tap where it should go on the board, or drag it straight on. Spell a word of three or more letters across or down to clear it. Filling a whole row, column or 3×3 box clears it too. The game ends when none of your pieces fit.

What's a SPELLBLOCK?

Clear a word and a line at the same time, or two or more things at once, and you get a SPELLBLOCK combo with bonus points. Clear the entire board in one move for an even bigger bonus.

How do levels work?

Every piece you place moves you toward the next level, so you always climb no matter how you play. Higher levels give you fewer ready-made words and bigger shapes. Endless and Daily have levels; Zen stays relaxed.

A word I spelled didn't count.

Spellblocks uses a list of common English words and leaves out very obscure and offensive ones. If you think a word is missing or shouldn't be there, email us the word and we'll take a look.

Did switching modes reset my game?

No. Endless, Daily and Zen each keep their own game, so switching tabs picks up right where you left off. To start fresh on purpose, open Settings and tap New Game. The Daily puzzle resets each day.

Leaderboards

How do I see my friends' scores?

Tap the trophy, choose a leaderboard (Highest Score or Total Score), and switch to the Friends tab. You'll see people you're friends with in Game Center. You can add friends in the Game Center section of your iPhone's Settings.

My scores aren't showing up.

Make sure you're signed in to Game Center in your iPhone's Settings. Scores are submitted when a game ends, and Zen games don't count toward rankings.

Remove Ads

How do I remove ads?

Open Settings in the game and tap Remove Ads. It's a one-time purchase, and you play forever with no banners or breaks.

I bought Remove Ads but I'm seeing ads.

Open Settings in the game and tap Restore Purchases while signed in to the same Apple Account you bought it with.

I have a promo code.

Open the App Store app, tap your profile picture, then tap Redeem Gift Card or Code and enter it. Then open Spellblocks; if ads are still showing, tap Restore Purchases in Settings.

How do I get a refund?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.